Dragonfly Sand Play Refund Policy
At Dragonfly Sand Play, we are committed to providing a fun, safe, and enjoyable experience for every family. Because our sessions are reservation-based and space is limited, the following refund policy applies:
Reservations
* Cancellations made at least 24 hours before the scheduled session are eligible for a full refund or may be rescheduled at no additional charge.
* Cancellations made less than 24 hours before the scheduled session are not eligible for a refund but may be rescheduled at the discretion of management, subject to availability.
No-Shows
Guests who do not arrive for their scheduled reservation and do not provide prior notice are not eligible for a refund.
Cancellations by Dragonfly Sand Play
* If Dragonfly Sand Play must cancel a session due to unforeseen circumstances, operational issues, or safety concerns, guests may choose between:
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 * A full refund, or
 * Rescheduling their visit for another available date.
Private Parties & Events
* Deposits for private parties and events are non-refundable.
* If a party is canceled at least 7 days before the event, the deposit may be applied as a credit toward a future booking within 90 days, subject to availability.
Refund Processing
* Approved refunds will be issued to the original payment method and may take 5–10 business days to appear, depending on your financial institution.
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By making a reservation or using our services, you acknowledge and agree to this Refund Policy.